You can download the pdf version here

Please refer to the following attachments

• Samsung
• Pixel
• Oppo
• Xiaomi

Please ensure the handset is connected to WiFi and retry.

First of all DO NOT panic or delete / remove your eSIM, as doing so will require you to purchase a new eSIM and QR code.
 
It is important to contact us and let support assist you in identifying and rectifying any possible issues.
 
However, before contacting support or while waiting for an available representative, we recommend going through the following checklist:

1. Pls check your iOS / Andriod is updated to the latest version
2. Verify that you have installed your eSIM correctly, and make sure it is under ‘Cellular Plans’.
3. If your eSIM is there, please make sure it is enabled/turned on
4. Is your eSIM installed, but still unable to connect to the internet? Make sure your DATA ROAMING located under ‘Cellular Plans’ is enabled.
5. Sometimes your device may need a proper RESTART in order for it to automatically connect to a network. A proper restart means restarting your phone and giving it several minutes in order to allow it to properly reconnect to a network (after this stage please make sure Data Roaming is on and try connecting to the internet again).
6. If you have managed to successfully connect to a network and your Data Roaming is on but you are still unable to use your data plan or you believe your connection speed is too slow, we recommend configuring our APN by doing the following:
    
   - Remove the existing APN
   - For "APN" - follow the table 
   - Fields "username" & "password" - Follow the table below. If there is other value, please delete it. 
    

After, please restart your phone giving it several minutes in order to allow it to properly reconnect to a network (after this stage please make sure Data Roaming is on and try connecting to the internet again).

Due to different handset version, if you face hotspot sharing issue with your eSIM, please follow below steps:

1. Ensure your phone is not a contract or locked phone
2. Switch off the VPN
3. Switch on the data roaming
4. Set the eSIM as primary
5. Ensure the iOS latest version is installed
6. Use a physical SIM to connect to Internet, then switch on the personal hotspot function, then switch to connect Internet using eSIM. Please retry several times and restart handset.
7. If the problem still persists, please contact our Customer Service team.

Please check the Mobile Data is turned on, then select "Mobile Data - Data Plans - Turn On This Line". If the problem still persists, please WhatsApp our support line at +65 8854 5009

1. Understanding your Current Data Usage Patterns

A good guideline to see how much data you use is to check your current usage pattern!

Your local telco or phone itself will give you a monthly summary of how much data you’ve used in a month.
This will serve as a fantastic guideline on how much data you’ll use on your overseas trip.

Android Phone: Go to “Settings” then “Data Usage” and you’ll see how much data you used in a period of time.
iPhone: Go to “Settings” then “Cellular” and you’ll see how much data you have used.

You can also check your Telco’s Apps, such as “My Singtel”, “My M1” or “My StarHub” App.

2. What can I approximately do with 1GB of data?

1GB of data works out to (all these are estimates):

• Sending/Receiving about 1 million emails without attachments or 2,000 emails with attachments.
• Stream or download around 200 songs or 14 hours on Spotify (Standard Quality)
• Stream or download around 1 hour worth of High Definition Videos
• Uploading around 300 high definition photos
• 8 hours of non-stop Facebook and Instagram with auto-play turned off
• Using navigation non-stop (24/7) for 8 days 

While all these are estimates, the best is to still check your own usage patterns with your monthly telco bill.

Your APN is your device’s ‘Access Point Name’. Typically, the APN settings should be automatically configured upon successful installation of the eSIM via scanning the provided QR code.

In the unlikely scenario, you may need to customize your device’s APN settings to get access to data. We have provided a list of APNs, based on your plan purchased.

No, each eSIM can only download in one handset.

DTAC Happy Tourist eSIM Quick Start User Guide

QR Setup

Your device needs an internet connection to download the SIM Profile the first time. You will not have signal till arrival in Thailand. 

Note: Some users report a spinning wheel and long install time.  This is a known issue and recommend not to interrupt the process.  Other users report an error, however, eSIM installs.   

The eSIM will only activate in Thailand, and only works on the Thailand DTAC network.

Timing

Install on the day of travel to Thailand. 

QR code can be added only once*.  Remove only if you are done with the SIM.

Slow speeds

Try restarting your phone if you are not getting full speeds.

Check Balance

Dial: *101*9#📞 to check balance

Data Balance

Dial: *101*1*9#📞 to check your remaining data.

Phone Number

Dial: *102*9#📞 to see your phone number.  Needed to add phone credit. Country code is +66.

Recharge

You can add credit for calls, sms and more data plans at Mobiletopup.com

Expiry

Use the data plan with in 60 days of your order. After activation, expires 60 days after last use.

What you need?

• An iPhone XS, iPhone XS Max, iPhone XR, or later
• A stable WiFi connection*
• A QR code from an eSIM provider

* iPhone 14 models that are eSIM only can activate without a Wi-Fi network.

How do I know if my iPhone is eSIM compatible?

See FAQ on eSIM compatible devices

Should I install eSIM before travel?

Special Tip: Don't set up your eSIM too early.

Each eSIM data plan has a limited number of days of service, so don't start installing and activating too early, or the billing will start counting down before the trip begins.

Best practice is to set up your data plan on the day of your travel.

Of course, there are 2 specific installation time points, one option is before you travel and leave, when you are still at home, and the second option is once you arrive at the destination airport, but it should be noted that you need a stable Wi- Fi connection is required to complete the eSIM installation process.

You may prefer to set up the eSIM earlier than this so you're not in such a rush. But remember, once you set up your eSIM, you can't pause your plan, so the expiration date will start counting down.

In addition, pay attention to the precise calculation method of service days, The activation date is the first day and expires at 24:00 on the last day. The date and time above refer to Hong Kong Time (UTC+8).

For example, if you have a 1-day serice days eSIM card, and you are currently in London, UK, and it is 13:00 London time, if you choose to activate immediately, the actual calculation start time is 21:00 Hong Kong time, and the actual validity period is only 3 hours.

How do I install eSIM on my phone?

1. Add eSIM mobile data plan

Go to Settings > Mobile Data > Add Data Plan

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2. Install eSIM via QR code

The iPhone camera will open. Scan the QR code, which you can print out or open on another device.

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3. Label your eSIM

After your eSIM has been added, you can choose label it to help you manage and identify it, e.g. ByteSIM-USA

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4. Set Your Primary Default Line, Add to iMessage, FaceTime and Apple ID, Set Your Default Line for Mobile Data.

Important: Turn off “Allow Mobile Data Switching” to avoid high roaming bills on your primary data plan.

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After completing the steps above, installation is done!

How do I activate my eSIM?

1. Turn on your eSIM

Go to Settings > Mobile Data > choose eSIM > Turn On This Line

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2. Turn on Data roaming

How to tell if your eSIM is active?

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How do I choose a mobile carrier?

Compared with other ISP, We especially provide you with free switching between multiple operators for better signal quality and high-speed data.

Of course, if the signal is not good, you can also manually switch the operators we support,

To manually change network carrier on your iPhone, take the following steps:

Go to Settings > Mobile Data > Mobile Network.

By default, Automatic is selected. Turn off the Automatic option.

You will see a list of available carriers below the screen. Select one carrier from the list and test the network speed. You can then select the carrier with the highest network speed for your area.

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Set Network Settings to Automatic when you are back home.

Can I have more than 2 esims on iphone?

You can install eight or more eSIMs on iPhone, but only two of them can be used at the same time.

Have a wonderful vacation, and feel free to reach out if we can help with anything!